By placing an order, You confirm that You have read, understood, and accepted the following policies:

All of our customers will be served by US Car Seat Customer Service Agency.

Returns

We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Our return policy applies to all products except mat products.

(*) Conditions for returning goods:
1. The product is assessed by our QA team as defective, damaged, or wrong color.
2. Your product must be unused and in the same condition that you received it.
3. The item must be in the original packaging.

Our policy lasts 15 days from the arrival date, especially for fragile products. No returns made after 15 days from the delivery date will be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return Packaging Guidelines

These guidelines are minimum standards for packing your item. Your packaging must protect your item during the entire delivery and return journey.

1. Boxes are preferably made of double-wall corrugated paperboard.
2. Protect your items from shock and damage. The item inside the box should not move.
3. Use the correct size of boxes to avoid shipping issues. We highly encourage the use of bubble wrap for fragile.
4. Seal boxes well using strong tape. Tip: Use strong tape 40-50mm wide to seal along the openings of the box and all the way around the outside.

 

Important Notice:

1. Please do not send the product back to the manufacturer or shipping point, PO box,….This is not the return address and will affect the processing of your return. Please contact us via email address support@uscarseat.com to be provided with the return address.

2. Please make sure you don’t include non-shop.store_name items by accident in your return package. We will not be responsible for sending back those items to you.

3. If your items are eligible to return, ensure that items are unworn, unwashed, undamaged, have the original tags/packaging attached, and hygiene sticker intact.

4. You will be responsible for paying for your own shipping costs for returning your item.
5. Please notice that we cannot guarantee that we will receive your returned item.

Please note, if an item does not appear on the list above, this doesn’t mean your item is eligible to return. For further inquires over the product return, contact our Customer Service Agent.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please contact our support team via email support@gzipcar.com for more information.

Please be informed that you have to pay the return shipping fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

1. Not 100% Happy with Your Order

After getting your order, if you feel dissatisfied, please contact us to get support. Our customer service will review your request and send out further instructions. Depends on each situation, we will offer an up to 100% refund of item value/shipping fee/order value.

2. Damaged/Wrong/Missing Items

If the product is defective or does not properly function as advertised, it is required to keep a shipping label of the package you received. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us the shipping label and proof of your problem via email support@gzipcar.com

The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.

Caution: This warranty only covers manufacturing defects and does not cover:

– Damage caused by accident

– Improper care

– Normal wear and tear

– Break down of colors and materials due to sun exposure

– Aftermarket modification

Our policy may last 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

Please note that we are unable to refund orders which function properly and are the same as what you order.

3. Lost Packages

If your package appears to be lost in transit, we are more than happy to replace the package and ensure your order makes its way to you. If you do not want the package to be replaced, we must wait for 15 days before refunding the order in the event that the package finds its way to you and is delivered. Our Customer Service Team will be sure to check in on your order periodically to track its progress and provide accurate updates.

Kindly noted that for any reports of lost packages, it is essential to submit together with the Loss of Certificate or official information from the local post office on your package order status.

4. Package was disposed of by the Post Office (P.O)

We happily resend orders that were disposed of by the Post Office when the address was valid and correct. Otherwise, we are sorry that any replacements, refunds, or credits for invalid address entries of the customers are not applicable. We are also not responsible for cases where an intended recipient has moved or an intended recipient cannot be contacted leading to delivery failures.

Cancel order

You can only cancel your order within 6 hours from purchasing time of the same day.

– Cancellations made within the first hour from purchasing time of the same day will be issued a full refund of 100% order value (without Tip given by customers)

– Cancellations made after 1 hour but still within 6 hours from purchasing time of the same day will be issued a 70% refund of order value (without Tip given by customers). Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied in this case. Remember, you cannot cancel or modify your order if it has progressed to an advanced preparation status.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us a message via email: support@gzipcar.com